Hurstville Aquatic Leisure Centre

All the staff there welcome you, encourage you and ensure you feel part of their community. They create a positive and supportive atmosphere so that the users of the facility have the best experience possible. Genuinely the best staff I have encountered in this type of a facility (places that offer gyms, pools or spa facilities). I think they are the main reason I give such a high score, I’d list names but in all honesty there would be too many to list as they are all so great!

a week ago

I am extremely disappointed with the service here. The staff, especially the ladies at the front, are incredibly unhelpful and rude. Instead of assisting customers, they seem more interested in chatting with their friends and showing an attitude when asked for help. It honestly feels like they’re being punished for having to assist you. The front desk staff consists mostly of teenagers fresh out of high school who clearly need to learn professionalism. When you ask for anything, you’re met with a rude expression and zero willingness to help. It’s frustrating because we pay for the service weekly and don’t expect to be treated with such negativity. The staff really needs to learn the basics of customer service. Please consider hiring more mature staff, especially for the front desk, who understand the importance of customer care. This isn’t just my concern—many others feel the same way. Cut down on chatting with your mates and focus on providing better service. After all, you’re getting paid for it!

a month ago

Hurstville Aquatic Leisure Centre has great facilities overall—the gym is well-equipped, and the group classes are fantastic. We've also had a positive experience with their swimming programs. However, there always seems to be an issue with one of their amenities. On multiple visits, at least one of the spas has been out of order. Another concern is the lack of enforcement for wristbands in the spa, steam, and sauna areas. Many users are not wearing them, and without proper checks, overcrowding has become an issue. It would be great if staff ensured that only paying members had access to these facilities. Otherwise, it's a good place to train and unwind, and I hope to see these small issues improved in the future!

a month ago

The management and staff at Hurstville Aquatic Centre are fantastic! I take my 24 year old disabled son there regularly and they are always ready to support him by explaining to kids that people staring at him stresses him out. I feel that we are truly understood and welcomed at our local pool. Hurstville Aquatic is the gold standard in disability inclusion! I am so very grateful! Claudia and Ethan

a month ago

I really like training at this gym. It has a good vibe and they have 18 treadmills, so you don't have to worry about waiting to use one. There are lots of different types of equipment and accessories to use 👍🏼💪🏼

3 months ago