Hurstville Aquatic Leisure Centre

I really frustrating that the instructor Julie treated people unfairly. I know the man who is always asking for the fans to be turned on—he's one of the very few out of a class of 40 who insists on it. Interestingly, he never turns on the fans at the back of the room, likely because his friends sit there and don’t like the fans. It’s not fair for the instructor Julie to cater to the preferences of one person while ignoring the majority. A fair approach would be to respect the majority’s needs, but Julie chose to do the opposite. Her reaction to the woman who turned off one of the fans was completely inappropriate—she acted as if she were yelling on the street. It wasn’t even a hot day; in fact, it was slightly cool. With the air conditioning on and two fans running, the room felt unnecessarily cold. I believe the woman who turned off one of the fans was completely reasonable. I also question Julie's professionalism. Warmer conditions help muscles become more pliable and flexible, which is important in yoga. If someone can’t tolerate a bit of warmth during practice, it might indicate that this style of exercise isn’t suitable for them. Julie’s attitude has made me decide not to attend her classes anymore.

2 weeks ago

I am extremely disappointed with the service here. The staff, especially the ladies at the front, are incredibly unhelpful and rude. Instead of assisting customers, they seem more interested in chatting with their friends and showing an attitude when asked for help. It honestly feels like they’re being punished for having to assist you. The front desk staff consists mostly of teenagers fresh out of high school who clearly need to learn professionalism. When you ask for anything, you’re met with a rude expression and zero willingness to help. It’s frustrating because we pay for the service weekly and don’t expect to be treated with such negativity. The staff really needs to learn the basics of customer service. Please consider hiring more mature staff, especially for the front desk, who understand the importance of customer care. This isn’t just my concern—many others feel the same way. Cut down on chatting with your mates and focus on providing better service. After all, you’re getting paid for it!

2 months ago

All the staff there welcome you, encourage you and ensure you feel part of their community. They create a positive and supportive atmosphere so that the users of the facility have the best experience possible. Genuinely the best staff I have encountered in this type of a facility (places that offer gyms, pools or spa facilities). I think they are the main reason I give such a high score, I’d list names but in all honesty there would be too many to list as they are all so great!

a month ago

I have been a member ay Hurstville Aquatic Centre for over 18 years and I'd like to say that Julie is a professional instructor, she is very knowledgeable and polite. I have been a participant of the balance Saturday class for many years and the fans have been an on going issue that hasn't been properly addressed by management. What usually happens is that one or several people want the fans on and then other people want it off.This causes conflict and is disruptive.The instructor then needs to get involved which is unfair on the instructor as they need to try and satisfy everyone, keep everyone safe ,manage the conflict and then continue to instruct/teach the class. Management need to set clear rules on the fan issue, so that the instructor can do her job and not worry about the fan issue

2 weeks ago

We wanted to raise an ongoing issue in class regarding the use of fans. A few members prefer the fans to be on, while the majority prefer them off. When this situation arises, Julie has previously suggested that those who don’t want the fans on should move their spot. However, this is impractical, as everyone has already set up their mats and settled in by that point. When we brought this up with the operations manager on duty, we were told that only instructors are allowed to adjust the fans. We believe this is a fair approach, and to avoid future disruptions, we suggest the following: Before each class begins, instructors should ask if anyone prefers to have the fans on. If so, that individual should be directed to a spot where the fans won’t affect others. Many of us have been long-time members, and this has only become a consistent issue recently, with one individual—who strongly prefers fans on—turning them on regardless of others’ comfort. Notably, he never turns on the fans at the back of the room, where his friends usually are, suggesting some level of selectiveness. We hope this suggestion helps maintain a comfortable and respectful environment for everyone in class.

2 weeks ago