A nice sports centre just a 3 minute walk away from Waitara Station. Contains an expansive basketball/netball court, large gymnastics section on the ground floor. Also has a well-stocked gym, toilets and a café with chargers and outdoor seating. Up the stairs, you'll find a boardroom, table tennis, boxing and yoga programs.
5 months ago
Eli Pappas
★★★★★
Top place with great facilities and programs. The staff are helpful and friendly to negotiate with with and will attend to all concerns people have about the club. 😊
5 months ago
Roy Mcbean
★
Review: 0 out of 5 – Shocking Customer Service and Zero Accountability
Absolutely unacceptable experience. I paid $200 for my daughter to be enrolled in gymnastics—something I wasn’t keen on to begin with, but eventually gave in after my wife insisted it would be good for her. Payment was made, everything was supposedly confirmed… and yet she was never enrolled.
So where did the $200 go?
Customer service here is completely dysfunctional. It feels like the front desk is staffed by people with zero training or interest in the job. When I tried to follow up, the teenager at reception—wearing a hoodie and headphones—couldn’t care less. Instead of helping, he shifted the blame back onto us. Honestly, I’m baffled as to how someone like that even got hired.
Now I’m left chasing management to fix what should’ve been a basic, straightforward enrolment. If this is how they run things, I won’t be returning—and I wouldn’t recommend this place to anyone who values their time or money.
a year ago
Ariel Chocron
★★★★★
Waitara PCYC has been a huge part of my weight loss journey. The gym has a great atmosphere and supportive staff who genuinely care. Special shoutout to Brad and Brendan – their guidance and encouragement made all the difference in keeping me motivated and on track. Highly recommend!
9 months ago
Behram Mali
★
A nice place to visit, learn and discover how a horrendous customer service looks like.
It’s a norm to expect staff at the front desk to ignore you and spend time having a coffee and chat.
It’s a norm for them to make extra debits out of your account. So you’ll need to check on what has been debited.
If you request a pause on your payments while going away on holidays. They will typically get you to fill out an application form and dump the form somewhere in their backroom and charge you as normal. The 2 options you have is to either visit their reception multiple times just to check if they have actually put a hold on your debit (which they wouldn’t have as they would require you to make multiple visits and request a stop payment) or else the other option is to let the direct debit go ahead and then deal with the horrendous customer service desk.
The range of equipment in their outdated gym and the way they are maintained would have looked alright for a gym in late 1990's or early 2000's.
