Big Banana

We had an awesome day at The Big Banana Fun Park – fantastic facilities, plenty of fun, and most of the staff were absolutely wonderful! Unfortunately, our experience was dampened by an encounter with the café manager, Tanya. I have a coconut allergy, and I could clearly detect traces of coconut (likely from cross-contamination with previous flavours). Rather than showing any concern, understanding, or basic duty of care, Tanya was immediately hostile, dismissive, and completely unwilling to help. She refused to offer a replacement, refund, or even acknowledge the potential seriousness of the situation, and her attitude was both unprofessional and unacceptable, especially for someone in a managerial position. As former café owners, we know exactly what good customer service looks like and this was the complete opposite. In any hospitality setting, especially when it comes to allergies, empathy and responsibility are non-negotiable. Thankfully, duty manager James went above and beyond to resolve the situation. He handled everything with professionalism, ensured we were looked after, and even gave my little one a bag of bananas for the long trip home to Brisbane - such a thoughtful gesture! It’s thanks to the rest of the fantastic team members and James’ outstanding service that this review is 4 stars instead of 1. They truly turned a negative situation into a positive experience, and we’re incredibly grateful for their care and professionalism. 👏🍌

a week ago

An entire day well spent last wk. Bought the Ultimate Pass for the family online. Rocked up before ticket box/activities opened to get a good car park. Thankfully, NSW school holidays hadn't yet started so wasn't too busy. Took the entire day to be able to experience all activities included in the Ultimate Pass, including saving the Arcade Room till after 4pm when all other areas had closed. Only downers were: 1 the expensive meals, 2 the Toboggan wasn't open, and 3 the ice skates were too narrow. Even after going up a size, had to regularly sit down and take the weight off. Will need to return when the Toboggan opens.

2 weeks ago

Stopped here for a break on our way back to Sydney. There's so much to do here for all ages, you could spend the whole day here! It's one giant fun park! The souvenir shop is packed with all sorts of goodies ranging from hats, soft toys, cups, pens, stickers, key rings, fridge magnets, t-shirts, stationary items, tea towels etc. Cafe has a good variety of hot and cold food, drinks, milkshakes, and snacks. Plenty of parking.

3 months ago

My Wife and myself visited the Banana Plantation here was a self guided tour that took about 30 minutes, where you see all the banana plants and learn about the history here at the big banana. Enjoyed our tour here and definitely recommend the visit great to learn about the history of the big banana. Family friendly place to visit too.

2 weeks ago

If you are visiting Coffs harbour and travelling with kids... this is where you want to be! There is a plethora of fun activities and games especially for the kids here. Of course, if you are enthusiastic about banana trees/plantation etc then there's plenty here for adults too. We stopped by here for a short visit during our road trip from QLD to Melbourne. It was amazing to see the kids enjoying themselves especially in the gaming arcade area. Souvenir shop, cafe and clean wash rooms are also available here along with plenty of free parking.

2 months ago