Flip Out Gosford

My daughter and her friend loved the new renovations. Two hours of non stop fun! They raved about the extra bouncy trampolines, they played ball games, there is a new obstacle course and of course their favourite activity was flipping into the foam pits and the extra long tumbling tramp. They have asked when they can go back again already!

a week ago

First time visiting since the renovation. We were regular visitors pre this. We did the playgroup session so great value for money and lovely staff, but most people I spoke to said they liked the previous set up better. There is no age free/height free zone. I could no longer jump with my kids. Toddlers can go on either end of a zone, but not in the middle, but no clear distinction. I completely understand the need to protect the little ones. Mine are only 2 and 3, but there is no separation of spaces and everyone was quite confused. Lots of dead space. Areas are opened in rotation so you no longer have access to the whole area. Soft playground has also been removed. Hopefully these are just short term issues as staff also said it’s hard to manage.

a week ago

Midweek visit. First time visiting since the renovations. A gold star for friendly, helpful and understanding staff. Anothet for a Clean safe attempt at rejuvenating the space. However, A midweek visit at $20 per child when a signifcant portion of the trampolining area was closed for half our visit, is really disappointing. This was the one area that provided real excitement for my kids. I was told this is because on weekdays it is quieter and there are not enough staff rostered on to have the entire park open. I appreciate the need to keep smaller children safe, and ensure adequate supervision while limiting overheads but expecting people to pay full price for a portion of the ammentieies is disappointing. I'm not sure how/if the business may be able to address this? Guardians note that you have to take your shoes off to access the toilets to protect the new floor matting and then put them on again to keep your feet dry and clean. For most this isn't a big deal but if ypu have mobility challenges or special footwear it might be problematic. When certain areas are closed there is signage up but the areas are still wide open so this might be challenging and confusing for smaller children.

3 weeks ago

Love the revamp! Although we loved the old set up, there is now so much more for my 3yr +4yr old to do then just ‘jump’. Staff are always so welcoming and helpful. Thanks guys, will definitely be back

a week ago

Had a terrible experience. The only positive I can say is the manager was very friendly and helpful. Unfortunately she is dealing with rude teenage staff on a power trip. The centre has had a massive downgrade since the renovations. There are far less trampolines. We brought our 4yo and 1.5 yo. They were restricted to the small kids area which is tiny. Adults aren't allowed to Jump in this area, only watch from the side. I requested a refund for my ticket since I can only stand on the side which the manager happily obliged. I was then told I needed 'flip out' branded socks to stand on the side. This request was made by numerous staff members who weren't even wearing flip out branded socks. I went to purchase the socks and was told by the manager it was not necessary and she would make sure the staff understood. Despite this, the staff continued to come up to me one after the other asking me to leave as I didn't have flip out socks on. We cut our session short and left and we won't be going back. Unfortunately reading the responses from the owner to some of these reviews, I can see where majority of the staff get their attitude.

4 weeks ago