Lollipop's Playland Castle Hill

PUTRID. I frequented this place a few years ago, returned for the first time today. New owners since I last went. The stench of old, dirty oil is overwhelming as soon as you walk in the door. I couldn’t stay more than an hour, the smell was just awful - it came home with us on our clothes, hair, everything. Had to shower to feel clean after visiting this place!!! Also, floors were filthy, need a DEEP CLEAN, bathroom too. Seems like the new owners have invested NOTHING upon acquiring this business. Many broken electronics on things too. Taped up jumping castle with holes, and more tape on top of old tape! Just shabby and run down. Owners must not care or have very low standards. Australia is a clean country with standards!

2 months ago

I don’t believe anyone cleans this facility at all. The dust collecting at the back of the play pens appears to have been there for years. So filthy and very old equipment. ALWAYS understaffed. Had a terrible experience today at the holiday Build a Bear experience. Booked for 10am and still had no Bear at 11:30. For Lollipops: in future, please give a number to your Build a Bear guests at the door, so it’s not a massive queue and free for all inside. And more than one needed on “bear stuffing”! I had to take my little one home in the end without getting to make a bear. I will say, that one of the young staff members there was very kind and apologetic and graced us with an already made bear for our troubles. Staff are always pleasant but just seem very stressed and disorganized. Definitely a management issue. Tight protocols, safety and hygiene should be a TOP priority when it comes to young children - do better !

a week ago

This is from my son Harry: This place has lots of fun attractions and fun play equipment. It’s also got nice staff members. Please go here. It’s an excellent place to play.

3 weeks ago

We recently visited Lollipops Play Centre in Castle Hill and, regrettably, it was one of the most disappointing family outings we have had. Each time we have visited, the standard has noticeably declined, and this latest experience has confirmed that we will not be returning. The centre itself is extremely unhygienic and poorly maintained. Play areas appeared dirty and neglected, with little evidence of regular cleaning or upkeep. Equipment looks run down and in need of care, which raises concerns about both cleanliness and safety for children. For a venue designed for young families, the lack of attention to hygiene and maintenance is unacceptable. Equally concerning was the level of service. Staff members seemed disengaged, disinterested, and unwilling to show even the most basic initiative. It gave the impression that they simply did not want to be there, let alone assist families who had paid to use the facilities. The most frustrating example of this was our food order, which took well over an hour to arrive. This delay was particularly confusing and disappointing given that the centre was only 25–30% full at the time of our visit. Such a long wait in an environment catering to children is entirely impractical and demonstrates very poor organisation. To families in the area- there are plenty of wonderful options for play centres and parks within the Hills District, many of which are clean, welcoming, and well-managed. Unfortunately, Lollipops Castle Hill falls far short of even basic expectations. Based on our experience, I cannot recommend this venue to other parents, and I would strongly suggest choosing an alternative that prioritises both hygiene and customer care.

2 weeks ago

Had a wonderful experience at Lollipop Play Area! The place is exceptionally clean, well-maintained, and has a lovely, welcoming ambiance. The staff are incredibly friendly and attentive, making the visit even more enjoyable. Highly recommend for families looking for a safe and fun environment for kids!

2 weeks ago