Be careful when purchasing the 2-game bowling package. Nowhere during the purchase process were we clearly informed that the games were time-limited.
We were only on the 6th or 7th frame of our second game when I stepped away to buy another round of drinks for our group. When I returned, our lane had already been shut down. Apparently, there had been a message displayed on the screen, but it wasn't obvious what it meant. Since the venue closes at 2:00 AM and it was only around 1:00 AM, we naturally assumed we had enough time to finish our game.
To make matters worse, someone else had already taken over our lane before we even realized what had happened. No staff member approached us to explain the situation, and nobody seemed particularly concerned.
I had also just purchased another drink, thinking we still had time left to bowl. After moving to the couches, my friend noticed that my glass was cracked. I requested a refund, but instead of addressing the issue, the staff insisted on replacing the drink and offered no apology. One staff member's response upon seeing the broken glass was simply, "Oh shit."
Unfortunately, the poor service started from the beginning of the night. While delivering our drinks, a staff member spilled and broke a glass because the serving tray had been placed unevenly on the table. Again, there was no apology. The broken glass was cleaned up, but the area beside us was left wet. I was genuinely concerned that small glass fragments may have splashed into our drinks during the spill. **Burned and dark onion rings.
It's disappointing to experience this level of service in such a popular tourist area. We're locals who were simply out for a casual night, but I can only imagine how visitors would feel if this was their introduction to the venue.
Overall, the experience was frustrating from start to finish. Poor communication, lack of accountability, and disappointing customer service. We left feeling frustrated, disappointed, and like we'd completely wasted our money. First time here, and definitely the last.
Look at the food photo surrounded by wet floor area beside.
a month ago
Alejandra Carvajal
★★★★★
**Positive**
* The staff were very friendly and attentive.
* The facilities were great.
* During the dance competition, one of my friends won a free cocktail.
* The karaoke was the best part. I think you can choose almost any song, the sound quality was great, and it's the perfect place to go to karaoke with friends.
**Negative**
* I'd say the pizza wasn't very tasty. The only food I really enjoyed was the fries.
2 weeks ago
Cameron Lindsay
★★★★
Rainy Sunday, looking for something indoors to do with the kids = Strike 10 Pin Bowling. Luckily we managed to secure a lane at the Darling Harbour location so was a Sunday trip with the fam into the city.
Was busy with many others thinking the same thing as all lanes were booked the whole time we were there. Also loads of people using the virtual darts and escape rooms.
So much easier nowadays that you don’t need to wear those terrible bowling shoes. Only took a couple of mins to get set up in the system and ready to bowl. Kids enjoyed it, especially our daughter with the music selection.
Grabbed a few nibbles to keep us going between games, both the fries and potato gems tasted great, just needed to be a bit more generous with the serving size.
Grabbed some soft drinks for the kids but just overpriced when it’s that post mix crap and the majority of the glass is filled with ice. Just offer cans so people feel they are getting their money’s worth.
Good for a wet weather day option.
a year ago
john citizen
★★★
The bowling was fine, the post mix coke was no better than slightly flavored soda water … ordinary. Ordered some sweet potato fries .. tasted great but way slow to come out of the kitchen and honestly just too loud, ok atmosphere sure, but I still want to talk and laugh with the people I’m with.
Not really very happy with the visit.
8 months ago
Jayden
★★★★★
Had an amazing Sunday night here thanks to Charlie and the staff. Security was also super friendly and professional.
From the moment you walk in the vibes are great, cartoon characters on the wall and a massive robot behind the bar instantly caught my attention.
A variety of themed cocktails in fun styled cups were available and could be ordered from QR codes during both bowling and karaoke. Service was quick, prices and hospitality were wonderful.
Ended up forgetting a phone behind but security was kind enough to let me go back and check for it. Would definitely go back again.
