ChouChou BeBe Adventure Auburn

DO NOT HOST A BIRTHDAY PARTY AT CHOUCHOUBEBE AUBURN!!! The day after my son’s 1st birthday party in January, I sent an email to the admin office to complain about how atrocious the service staff and organisation of the party was. It is now March and I am still yet to receive a reply regarding the matter… Despite clear communication and arrangements made via email, the tables were not set up as planned (so my family, the decor lady and myself arranged the tables). To make matters worse, a staff member was still cleaning the venue at 6:00 pm (I had the venue booked from 6-9pm) which delayed preparations and gave the impression that the venue was not ready to host an event. The food service was another major issue. The food, including the children's chicken nuggets and chips, was significantly delayed. My own guest had to step in and set out the food due to the absence of staff. Additionally, there were only 3-4 utensils provided which I had to personally put out and had to go back to the kitchen to request more. This was such a shame given the food was actually quite nice. When I raised my concerns with the staff, their response was both unprofessional and dismissive. They apologised but blamed the delays on the quantity of food I ordered, insinuating that the fault lay with me rather than the team’s lack of preparedness or insufficient staffing. Another issue was the air conditioning in the main area was not working, leaving guests extremely uncomfortable. The venue provided only two fans and one evaporative cooler for the entire space, which was wholly inadequate. The high temperature created a dangerous environment, especially for young children. When a family member of mine mentioned this to a staff member, they said the air conditioner was controlled by the centre and walked away rather than trying to help with the situation. Throughout the night, the staff were nowhere to be seen and appeared to be hiding in the kitchen rather than managing the event. Whenever I did manage to speak to them, they seemed confused and unprofessional, further adding to the frustration of the evening. Attached is photos of the set up of the party which were organised by Shelly (the balloon decor) and external suppliers for the cake/desserts whom were AMAZING! But the service at the centre was far below the standard I expected- given the importance of the event (which I was unable to enjoy at all).

2 months ago

I had a very happy time at chouchou Bebe Kids Cafe! The food was so delicious. I loved the rose tteokbokki and the crispy chicken. The staff were very kind and friendly. My children and I had a great time together. I want to visit again!

4 weeks ago

Excellent customer service, kids absolutely love it. The food was yummy as well not just catered for kids but also adults. Definitely recommended birthday party and casual visits. Book private room for up to 30 people like us.

2 months ago

Planned a party in 2 days and hosted it here and they accommodate to all your party needs. The employees are lovely and professional. The food was great, kids loved the playcentre, its very clean and heaps of areas to occupy the children.

4 months ago

ChouChou Bebe Adventure is a fantastic indoor playground with engaging play zones like trampolines, mini car racing, and a three-story jungle gym. The facility is clean, kid-friendly, and includes a café with halal options. A great spot for family fun, though supervision is recommended in some play areas. Highly recommended!

a month ago