Done. Below are three ready-to-use versions 👇
(1) Formal complaint with date/time, and
(2) Shortened version for online feedback forms.
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1️⃣ Formal Complaint Version (with Date & Time)
Subject: Formal Safety Complaint – Big Slide Hazard (Monkey Mania Prestons)
I am writing to formally raise a serious safety concern regarding the big slide at Monkey Mania Prestons.
This slide was reported to staff several months ago due to damaged and unrepaired parts that pose a safety risk to children. Despite this, the hazard has not been rectified.
My child was injured on this same slide months ago and was injured again today, [DATE], at approximately [TIME].
When I reported today’s incident to staff, I was advised to submit this concern via email, as similar incidents have been occurring frequently. I was also informed that staff are aware of the issue but are unable to take further action.
I am deeply concerned that a known and previously reported hazard has not been addressed, resulting in repeated injuries. This presents an unacceptable risk to children’s safety.
I request urgent action to either repair or remove the equipment immediately and ask for written confirmation of:
• The steps being taken to address this issue, and
• The timeframe for resolution.
I look forward to your prompt response.
Kind regards,
[Your Full Name]
[Contact details – optional]
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2️⃣ Short Version – Online Feedback / Incident Form
The big slide at Monkey Mania Prestons has been reported months ago due to damaged and unsafe parts. My child was injured previously and was injured again today Saturday 13 November 2025 at around 10:30am.
Staff advised this issue occurs often and asked me to email, stating they are unable to take action. A known hazard has not been fixed, putting children at ongoing risk. Urgent repair or removal is required.
a month ago
Warsha
★★★★★
The best place to be with the whole family 😄
My kid loves monkey mania, there is so much to do, slides, bell swing, a huge game pit, the floor is lava side is epic..... And the space to have a meal is huge 😁
The menu is amazing, so much delicious meals for the whole family.... Please note Socks a mandatory.
The staff is so helpful and friendly. We definitely had a blast today. It was my sos birthday and we had a very very good time ❤️❤️❤️ definitely recommend this place
2 weeks ago
Khatereh Zahrooni
★
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This place is absolutely unsafe for children. The play area is filled with rubbish and bags, creating the perfect environment for reptiles and other hazards to hide. It is extremely concerning and unacceptable for a space that is supposed to be safe for kids. Immediate action is needed to clean this area and make it safe.
5 months ago
Areta Veitala
★★★★★
I had my daughter's 4th birthday party this year at monkey mania. All the kids had fun and were entertained.
Nice place to chill and chat with other parents while the kids have fun on the playground.
3 months ago
Janice Tran
★★★
I went here when it first opened and it was great. Very clean and everything was in its place. Today, I was shocked to see that it's a bit run down now. They haven't replaced all the soft balls that lids use for the air cannons. There were about 4 balls from what I could count. And the soft bricks used to make the walls of the play house are almost all gone. There are enough bricks for one wall. It would be good if management put money in to replace these items for the kids.
