PCYC Penrith

My son and niece were both really excited to attend a trial class, and they had a great time during the session. However, we were extremely disappointed to be told after the trial that there were no spots available - despite clearly informing the admin staff of the day we needed before booking the trial. Plus they have no waiting list apparently. This lack of communication was very upsetting, especially for my niece who left in tears after being excited to start. It felt like the staff had no regard for the emotional impact this would have on the children. To make matters worse, the manager (who also runs the boxing class) was rude and unapproachable when we raised our concerns. It's clear that some serious improvement is needed in both customer service and internal communication. We suggest you reconsider your management and front desk team – families expect to be treated with respect, especially when children are involved.

a month ago

Had my sons birthday party here and it was fantastic. Room was set up nicely, the staff were great. Overall my son and his buddies had a blast and will go back for their actual classes!

4 months ago

A great community club which offers a large number of affordable programs for all ages. The gym is well equipped with everything you need and is a positive environment to work out in. All the staff are friendly and really helpful! I always have a positive experience.

4 years ago

My daughter did a gymnastics workshop here, and came away being able to do a cartwheel, and came very close to doing a proper handstand. This is something she hadn't achieved after doing classes at two other local gymnastics schools. She doesn't have natural ability; but your teachers were patient with her and gave her some tips that helped her get the knack. She is so pleased and proud - I wish I had discovered this place last year. The classes are also half the price of elsewhere. We'll definitely be back.

6 years ago

Highly disappointed Under trained staff who don’t have any knowledge of special needs kids in all abilities classes, and when contacted the coach Amanda issues we face in the all abilities class she blocks us. Waoh, what a hypocrite She asked us to join in Facebook group after insisting by her we joined, and the staff 2 nd class pull my son out saying we can’t keep him please take him. All our money was wasted If u r not trained what u r doing in special needs classes and the way coach Amanda blocks us really 👏🏻 Believe in karma it will come back.

2 years ago