Ultimate Family Entertainment Centre

This was my second time here and I don’t know why I came back. It was filthy the first time. Thought they’d maintain the place frequently. But they don’t. A lot of parents come and take the opportunity to sit back whilst their kids (older) burn some energy. I have a 2 year old so was shadowing him everywhere. This place is absolutely disgusting. The thickness of dust built up on equipment was gross. I’m quite sensitive to dust and my hayfever went crazy. There was also grime built up in the trampoline area. We went today when it was a 22deg day. And inside it’s so hot! Fans aren’t working in some parts of the area. And also so much dust built up on them. There was also a sandwhich in one of the play areas. I asked a staff to clean it. They were responsive but not sure if it got done. Also every staff memeber looked 15 lol. They were kind. My son did enjoy the trampolines. Honestly, I’m not sure how this place is hygienic and safe for children. I wouldn’t recommend this place to anyone.

a month ago

We went to this place on a recommendation, not very pleased with the outcome, though. There is a carpark space and plenty of parking spaces. The staff were pretty helpful in the tickets and the food. They have party rooms up the stairs and some in the main area. There are four play areas, one for kids 0-5 and one for kids 5-12 and two trampoline areas and one foam pit. They also have bumper cars, and there are 5 cars, each for $6 per ride, but the rink is pretty small. They also have arcade games, mostly $2 or $3 each. The main problem was the hygiene and cleanness of the place. Most equipment was broken, and there was dust and grime on the fans. The foam pit foams were ripped, and the trampoline linings were falling off. So the hygiene is a big problem, but the rest is alright for younger kids. P.S. The password for the free WiFi is Ultimate1

a month ago

We had a birthday party for our 5 year old daughter. Everything was great. I was actually hesitant after seeing the negative Google reviews, but it was the right decision in the end. All the staff were friendly, they listened to all my requests. Also all the food was served warm. And the best part was that the kids had a really great time. We would definitely have another birthday party at Ultimate👍👍

a month ago

This place is great for the kids. My girls had a great time but did get too hot and sweaty so had to constantly drink water and rest. Unfortunately it's just too hot today (33°c outside) not sure on the temperature and humidity inside. Probably should invest in some better aircon and bigger whirlybirds to manage on the hot days The staff were good and helpful. Ultimate sweat fest 😅 We will come back when it's cooler next time. Thanks

2 months ago

Not too bad but safety and hygiene first. There are unsafe panels, missing impact protection, unsafe flooring, plenty of dust, dirt and litter. Why could this place not do a little bit better?

a week ago